Browse Books: Business & Economics / Total Quality Management

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company By Joseph Michelli Cover Image
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)
By Joseph Michelli
$30.00
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Built to Last: Successful Habits of Visionary Companies (Good to Great #2) By Jim Collins, Jerry I. Porras Cover Image
Built to Last: Successful Habits of Visionary Companies (Good to Great #2) (Paperback)
By Jim Collins, Jerry I. Porras
$22.99
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Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers By Timothy Ferriss Cover Image
Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers (Hardcover)
By Timothy Ferriss
$32.50
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Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results By Mike Rother Cover Image
Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results (Hardcover)
By Mike Rother
$36.00
Usually Ships in 1-5 Days
Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization By C. William Crutcher, Fernando Flores (Foreword by) Cover Image
Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization (Paperback)
By C. William Crutcher, Fernando Flores (Foreword by)
$29.94
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Lean Turnaround (Pb) By Art Byrne Cover Image
Lean Turnaround (Pb) (Paperback)
By Art Byrne
$41.00
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Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation By Karen Martin, Mike Osterling Cover Image
Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation (Hardcover)
By Karen Martin, Mike Osterling
$40.00
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Tribe Of Mentors: Short Life Advice from the Best in the World By Timothy Ferriss Cover Image
Tribe Of Mentors: Short Life Advice from the Best in the World (Hardcover)
By Timothy Ferriss
$30.00
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Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition By Masaaki Imai Cover Image
Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition (Hardcover)
By Masaaki Imai
$46.00
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The Lean Turnaround: How Business Leaders Use Lean Principles to Create Value and Transform Their Company By Art Byrne, James Womack Cover Image
The Lean Turnaround: How Business Leaders Use Lean Principles to Create Value and Transform Their Company (Hardcover)
By Art Byrne, James Womack
Out of Print
Zero Acceptance Number Sampling Plans By Nicholas L. Squeglia Cover Image
Zero Acceptance Number Sampling Plans (Paperback)
By Nicholas L. Squeglia
$98.00
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The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization By Tracey Richardson, Ernie Richardson Cover Image
The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization (Paperback)
By Tracey Richardson, Ernie Richardson
$36.00
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